Shipping & Returns

Shipping

We ship worldwide, and as of now every destination is free of shipping charges. Shipping is included in our prices; nothing is added at checkout.

Your order is prepared for dispatch within two to seven business days, depending on availability. The moment your parcel leaves our atelier, you will receive an email with tracking details.

Delivery times

Germany: 1–2 business days
EU: 2–5 business days
Switzerland, United Kingdom, rest of Europe: 5–15 business days
United States: 8–20 business days
Rest of world: 10–25 business days

For destinations outside the EU, customs clearance in your country may add time. This is beyond our control.

Duties and import taxes

Orders shipped outside the European Union travel DAP (Delivered at Place). The price of the piece is settled in full; import duties and the carrier's handling fee, however, are collected from the recipient on delivery. The amount is set by your country's regulations. We have no influence over it and cannot refund it.

Our scarves are handwoven in Ladakh and Kashmir. For customs purposes the country of origin is India, regardless of the fact that we ship from Germany. The tariff code is 6214.20.

We are glad to give you an estimate before you order. Write to us at info@marici-pashminadelicates.com with your destination and the piece you have in mind – you will hear back the same business day.

A note for customers in the United States

The former 800 USD de minimis threshold was removed on 29 August 2025. Every shipment entering the United States is now dutiable, whatever its value. The rate follows the US tariff schedule for heading 6214.20 with Indian origin. Duties are collected on delivery and must be settled before the parcel is released.

Countries with elevated import charges

Brazil, South Africa, India, Türkiye, Uzbekistan and the United Arab Emirates levy import charges well above the usual range. If you are ordering from one of these, do get in touch first so you know what to expect.

Country-specific notes

Mexico: Local import rules limit us to orders up to a value of 850 EUR. For anything larger, write to us and we will find a way.
South Korea: Customs require a Personal Customs Clearance Code (PCCC) from the recipient. Please send it to us after ordering, otherwise your parcel cannot be delivered.

Countries we currently cannot ship to

For legal or logistical reasons we are unable to deliver to Russia, Belarus, North Korea, Iran, Syria, Cuba, Nigeria, Algeria, Egypt, Saudi Arabia, Indonesia, Iraq, Tanzania and Afghanistan.

If you live in one of these countries and would still like a Mārīci piece, please write to us. In many cases we can arrange delivery to an address in a neighbouring country.

Returns

Please register every return with us before sending it back. Return shipping is at your own cost.

Registering a return

Before you ship, email info@marici-pashminadelicates.com with your order number and the piece you wish to return. We will send you return instructions containing everything customs requires.

Within the EU, registering makes our handling considerably easier; your statutory right of withdrawal remains untouched. Outside the EU, prior registration is a condition of our voluntary 30-day return policy – without the correct customs declaration, parcels reliably get stuck in clearance.

Return window

EU, EEA, Switzerland and the United Kingdom: 14 days from receipt (statutory right of withdrawal)
All other countries: 30 days from receipt (voluntary Mārīci return policy)

Return address:
TST Marici GmbH
Wilhelm-Keim-Str. 1
82031 Grünwald, Germany

Return shipping costs

The direct cost of returning an item is yours in every case. From outside Europe this typically falls between 40 and 100 EUR, depending on the service you choose. Please use a tracked and insured method. We do not arrange or pay for return shipping.

Important for returns from outside the EU

Please declare the shipment explicitly as “Returned goods – not for resale” and enclose a copy of the original invoice. Without this, German customs will charge import duties on re-entry, which we would have to deduct from your refund.

Conditions

1. Pieces must come back unworn and in flawless condition, with all tags and original packaging.
2. Items showing traces of make-up, perfume or other residue cannot be accepted and will be returned at the sender's expense.
3. Personalised and made-to-order Bespoke pieces are excluded from returns.

Import duties on returns

Duties already paid are not refunded to us by your country's customs authority. We can therefore only refund the value of the goods.

Refused or undeliverable parcels

Where a parcel cannot be delivered because of an incorrect address, or delivery is refused over unpaid import charges, we may deduct the cost of return carriage and any re-import charges from your refund.

Refunds

Once your return reaches us, we process it within two to seven business days. Refunds are issued to your original payment method and may take up to ten business days to appear.

Customer service

info@marici-pashminadelicates.com – Monday to Friday, 9am to 6pm CET.